Privacy and Data Protection Policy

1. Introduction

1.1 Traveglo ("Company", "we", "us", or "our") is committed to protecting the privacy and security of personal data we collect from users ("User", "you", or "your") of our website, applications, and services (collectively referred to as "Services").

1.2 This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit and interact with our Services. It also informs you of your rights and choices regarding your personal data.

1.3 By accessing or using Traveglo Services, you consent to the collection and use of information as described in this Privacy Policy.

2. Information We Collect

We collect several categories of information to provide, improve, secure, and personalize your experience with our Services:

2.1 Personal Identification Information

Includes your full name, postal address, email address, phone number, date of birth, and other similar contact details when you:

• Register an account

• Make inquiries or bookings

• Participate in promotional offers or events

• Communicate with our support team

2.2 Payment Information

If you make bookings through our Services, we collect payment information such as credit/debit card details, billing address, and transaction history. Payment processing is conducted securely via certified third-party payment gateways; Traveglo does not store full payment card data.

2.3 Travel Preferences and Itinerary Details

To curate personalized journeys, we collect your travel preferences, passport information, visa requirements, itinerary choices, accommodation preferences, dietary restrictions, and other relevant information shared during interaction.

2.4 Usage Data

We automatically collect information about how you interact with our Services, including:

• Device type and operating system

• IP address and location data

• Browser and app details

• Pages and features accessed

• Date and time of visits

• Clickstream data

2.5 Cookies and Similar Technologies

We use cookies, web beacons, and similar tracking technologies to collect certain information about your browsing activities. This helps us improve functionality, analyze traffic, and deliver personalized content.

3. How We Use Your Information

We use the information collected for legitimate business purposes, including but not limited to:

3.1 Providing and Personalizing Services

• Processing your travel bookings and itinerary requests

• Tailoring travel recommendations and experiences based on your preferences

• Communicating relevant offers, updates, and information

3.2 Customer Support

• Addressing inquiries, requests, or complaints

• Resolving issues during your travel journey with dedicated human assistance

3.3 Marketing and Promotions

• Sending newsletters, promotional offers, and information about our latest services, subject to your consent where required

• Conducting surveys and feedback to enhance service quality

3.4 Legal and Regulatory Compliance

• Complying with applicable laws, regulations, audits, and investigations

• Preventing fraud, unauthorized transactions, money laundering, and other unlawful activities

3.5 Analytics and Improving Services

• Monitoring usage patterns to optimize website and app performance

• Conducting market research and business analysis

4. Legal Bases for Processing

Where applicable, personal data processing by Traveglo is conducted under one or more of the following legal bases:

• Consent provided by you

• Performance of a contract to which you are a party

• Compliance with legal obligations

• Protection of vital interests

• Legitimate interests pursued by Traveglo or third parties, balanced against your privacy rights

5. Disclosure of Your Information

5.1 Third-Party Service Providers

We share personal data with trusted third parties solely to facilitate and enhance our Services, including:

• Airlines, hotels, and other travel service providers for bookings and itineraries

• Payment processors and financial institutions

• IT and hosting service providers

• Customer support platforms

• Marketing and analytics providers

These partners are bound by contractual obligations and confidentiality agreements to protect your data.

5.2 Legal Requirements and Protection

We may disclose your data if required by law, regulation, or legal process, or to protect the rights, property, or safety of Traveglo, our users, or others.

5.3 Business Transfers

In the event of a merger, acquisition, or asset sale, your personal information may be transferred as part of the transaction, subject to confidentiality commitments.

6. Data Security

6.1 We implement appropriate administrative, technical, and physical safeguards to protect personal data against unauthorized access, disclosure, alteration, or destruction.

6.2 Our security measures include encryption, access controls, secure servers, firewalls, and regular security assessments.

6.3 Although we strive to protect your information, we cannot guarantee absolute security due to inherent risks in internet communication.

7. Data Retention

7.1 We retain personal information only as long as necessary to fulfill the purposes outlined in this Policy, including compliance with legal, accounting, or reporting obligations.

7.2 Upon expiry of retention periods, your data is securely deleted or anonymized.

8. Your Rights and Choices

Depending on your jurisdiction, you have the following rights regarding your personal data:

• Access to and receipt of a copy of your personal information

• Correction of inaccurate or incomplete data

• Deletion or restriction of processing under certain conditions

• Objection to certain types of processing, including direct marketing

• Data portability in a structured, commonly used electronic format

• Withdrawal of consent at any time (without affecting prior processing)

To exercise these rights, please contact our Data Protection Officer at privacy@traveglo.com.

9. Cookies and Tracking Technologies

9.1 Our Services use cookies for functionality, performance, analytics, and advertising purposes.

9.2 You can control or disable cookies through your browser settings, but this may affect the usability of some features.

9.3 Our cookie policy provides detailed information on the types of cookies used and opt-out instructions.

10. Children's Privacy

Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal data from children without parental consent. If we learn that we have inadvertently collected such data, we will delete it promptly.

11. International Data Transfers

Your personal data may be transferred to and processed in countries other than your country of residence, which may have different data protection laws. We ensure appropriate safeguards are in place to protect your data in compliance with applicable laws.

12. Changes to This Privacy Policy

Traveglo may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting a notice on our website or sending an email to your registered address.

Please review this Policy regularly to stay informed.

13. Contact Us

If you have questions, complaints, or requests related to this Privacy Policy, please contact Data Protection Officer at Traveglo via Email: contact@traveglo.com

This Privacy Policy aims to provide transparency and empower you to understand how your personal data is handled by Traveglo. We are fully committed to respecting and protecting your privacy with care and professionalism.